Mandarin Oriental Ritz, Madrid is looking to recruit a Sommelier to join the team at our acclaimed fine-dining restaurant, Deessa.
is the signature restaurant of Mandarin Oriental Ritz, Madrid, led by the renowned chef Quique Dacosta. Awarded two Michelin Stars, Deessa is celebrated for its elegant and creative cuisine, combining Mediterranean flavors with a contemporary vision of haute gastronomy.
Located in the historic Alfonso XIII dining room of the hotel, Deessa offers a luxurious dining experience through tasting menus such as Históricos Quique Dacosta and Contemporáneo, where technique, outstanding produce, and creativity take center stage.
Deessa is recognised as one of Madrid’s finest restaurants and an essential destination for guests seeking an exclusive gastronomic experience, complemented by exceptional service and an outstanding wine selection.
About the Position
Based at Mandarin Oriental Ritz, Madrid, within Deessa Restaurant, the Sommelier is responsible for delivering expert wine and beverage service, advising guests and managing the wine cellar while ensuring excellence in service and full compliance with Mandarin Oriental standards.
The position reports to the Assistant Head Sommelier and the Head Sommelier.
As a Sommelier, your key responsibilities will include:
- Delivering an expert and personalized wine and beverage service in accordance with Mandarin Oriental standards.
- Advising guests on wine and beverage selections and recommending appropriate pairings to complement the menu.
- Ensuring the smooth operation of service within the assigned section.
- Assisting in the development, maintenance, and promotion of the wine and beverage list.
- Managing the wine cellar alongside the sommelier team, including receiving, inventory control, storage, and preservation of wines.
- Supporting wine orders, stock management, and cellar sales reporting.
- Ensuring the cleanliness and proper use of cellar equipment and utensils.
- Maintaining in-depth knowledge of menu composition, allergens, and dietary restrictions.
- Preparing and serving beverages, including wines, cocktails, and hot drinks, when required.
- Participating in the setup, service, and breakdown of special events.
- Working collaboratively with the restaurant, kitchen, and other hotel departments.
- Managing billing and payment procedures while providing guests with a warm farewell.
- Promoting wine sales, beverage offerings, and other hotel services through suggestive selling techniques.
As a Sommelier, we expect you to have:
- Relevant training and/or proven experience as a Sommelier; experience in luxury hospitality is highly valued.
- Extensive knowledge of wines, beverages, and food pairing principles.
- A strong guest-oriented mindset and passion for service.
- Excellent communication and advisory skills.
- The ability to work both independently and as part of a team.
- Exceptional attention to detail and commitment to high-quality standards.
- The ability to remain calm and professional under pressure.
- An impeccable personal presentation.
- A commitment to the values, Pillars, and Legendary Quality Experiences (LQEs) of Mandarin Oriental.
Our Commitment and Benefits
- Learning & Development Tailored learning and development programs designed to support leadership growth and continuous improvement.
- MOstay Complimentary stays of 3 to 10 nights and exclusive rates at Mandarin Oriental hotels worldwide.
- Colleague Health & Wellbeing Health benefits and wellbeing initiatives, including on-site physiotherapy and the option to enroll in private medical insurance as part of a flexible benefits program (approximately €48.79 per month).
- Retirement & Security Retirement plans based on seniority and additional social benefits.
- Local Benefits Staff meals during shifts, uniform provision, and laundry service.
- Engagement & Community Regular town hall meetings, team events, colleague celebrations—including Three Kings celebrations and retirement recognitions—volunteering opportunities, and access to a Social Fund that provides support to colleagues in times of need.
Salary Competitive salary package in line with the Madrid Hospitality Collective Agreement.